Frequently Asked Questions
Getting Started
I'm new to trading. What is the best way to begin?
The fastest way to start is by opening a free HEDG account. Once registered, you immediately get access to our $25,000 Virtual Mode (demo account). This lets you practice strategies, explore the platform, and learn the essentials of CFDs, all risk-free. Complement this practice with the resources in the HEDG Academy.
How do I open a live trading account with HEDG?
The process is quick. Click "Open Account" or "Register" on our site to start the setup. We recommend you initially use our Virtual Mode to test the platform using practice funds before committing capital.
What do you mean by Virtual Mode?
Every new account is instantly credited with $25,000 USD in virtual funds. This is your risk-free environment to practice strategies, explore the platform, and build confidence before trading with real money.
What steps are required to start trading with real capital?
After you register your account, you must complete four steps: Make your first deposit. Submit your KYC (Know Your Customer) verification documents. Wait for document approval confirmation. Once verified, your live trading journey can begin.
What is the purpose of the Financial Questionnaire?
This short quiz helps HEDG understand your existing financial market experience and your level of risk comprehension.
Why is this questionnaire mandatory?
Completing this quiz is a regulatory requirement. It ensures that any leverage offered to you is appropriate for your experience, which helps limit your exposure to unnecessary risk.
Can I retake the questionnaire if I feel my experience has improved?
Yes, you can update your profile. Please contact our support team, and they will assist you with the necessary steps to re-assess your investment suitability.
Platforms and Trading
How can I download the MetaTrader 5 (MT5) platform?
Visit the MT5 platform page on our website to get the HEDG MetaTrader 5 platform. You can install MT5 without needing to uninstall MT4 first.
Can I trade on HEDG 24 hours a day, 7 days a week?
No. Trading hours are synchronized with the global financial markets. You can trade 24 hours a day, 5 days a week (24/5), but all market activity stops when the markets close on weekends.
What markets can I trade on HEDG?
You can trade CFDs on Forex, indices, stocks, commodities, metals, and more, all through a single account.
What are the fees and spreads?
HEDG believes in clear, transparent costs. For a detailed breakdown of spreads, commissions, and rollover rates across all asset classes, please visit our <>Account Types<> page.
Account Information
Is there a fee to open an account?
No. Opening an account with HEDG is entirely free of charge.
Does the demo account expire?
No. Demo accounts created on our direct HEDG platform remain active indefinitely.
I forgot my account login details. How do I recover them?
If you forgot your username, reach out to us via Live Chat or submit a support query for quick assistance. If you forgot your password, click "I forgot my password" on the Login screen, enter your email, and a reset link will be sent to your inbox.
How do I update my account password?
Once logged in, navigate to "My Account". The option to change your password is located at the bottom of that page.
How can I make changes to my personal account details?
Log into your account, go to "My Account" in the top right cornr of your screen, and locate the "Personal Details" section. Here you can edit and update information like your name, address, or phone number.
Documentation and Funding
What is the KYC procedure and why do HEDG require it?
KYC (Know Your Client) is standard practice across the financial industry and is a key requirement for HEDG's regulator. We follow this procedure to verify your identity and secure your trading environment against fraud.
What documents will I need to provide for verification?
We generally require one document for Proof of Identity and one for Proof of Residence. Proof of Identity: A valid, government-issued photo ID (like a passport, driver’s license, or national ID card). Proof of Residence: A document showing your name and address dated within the last six months (like a utility bill or bank statement).
How do I submit my required documents?
Log into your account, navigate to the "My Account" section, and select the "Documents" tab to upload your files securely.
What is the account verification time frame?
We typically complete the verification and approval process for your trading account within 24 hours. If we need additional documents for review, the process may take longer.
How do I deposit money into my trading account?
Log into your account and click Deposit in the top right corner to access all available deposit methods.
Is adding funds to HEDG safe?
Yes, all fund transfers are highly secure. We use Secure Sockets Layer (SSL) technology, a globally recognized standard, to encrypt all your credit card payments, personal details, and transaction information.
Are there any fees for deposits or withdrawals?
HEDG does not apply any fees for deposits or withdrawals. However, you must check with your banking institution or payment provider, as they may apply their own conversion or service charges, which are the client's responsibility.
What is the minimum amount I can withdraw?
Please refer to the dedicated <>Payment Methods<> page on our website for the current minimum withdrawal amount via wire transfer.
How long does it take to process withdrawals?
We handle all withdrawal requests within 72 hours (3 business days). After processing, the time for the funds to appear in your bank account is typically 4–8 business days. If this time passes and you have not received your funds, please contact our Support team. Please refer to the dedicated <>Payment Methods<> page on our website for more information.
Support & Tools
How can I contact the HEDG support team?
Our team is available to assist you via email, and Live Chat. All contact options are clearly listed on our <>Contact Us<> page.
What trading tools are available on the HEDG platform?
HEDG offers several tools to keep you informed, including the Live Economic Calendar, Market Indicators, and Sentiment data. We regularly expand our toolset to support our traders' decision-making.
Regulation
Is HEDG a regulated broker?
Yes. HEDG is regulated by the Financial Services Authority (FSA) of Seychelles under License Number SD114. We fully comply with all required legal and regulatory standards.
Where can I review all of HEDG's official policies?
We are committed to transparency. You can find all official documents, policies, and legal disclaimers on our <>Legal Documents<> page.
