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Guide You

Have a question about your account, the platform, or need guidance? Our supportive team is ready to assist you.

Need Help? Find Your Fast Lane.

Help with my account, trading platform, or a technical issue

Choose Live Chat (24/5 support). We can solve most problems instantly.

Questions about education, strategy, or market basics

Visit the HEDG Learning Center. Our best resources are available 24/7.

A complex inquiry (documentation, legal, detailed feedback)

Email Us at [email protected]. We'll get back to you within 1 business day.

Send Us a Message

For detailed inquiries or feedback, use the form below. We promise a clear response within one business day. Your progress is our priority

Your Feedback Matters to Us

HEDG strives for excellence in all we do, but we understand that there may be times when your experience does not meet expectations. If you have any concerns or issues, please use the form below to submit a complaint. We are committed to addressing your concerns promptly and thoroughly to improve our services and your satisfaction.

Full name*

Phone*

Email*

ID or Passport Number*

User / Account Number*

When did you first notice that there might be a problem?*

When did the issue take place?*

Have you communicated your complaint to R.M.A Financial Services Ltd and/or its associates?*

R.M.A Financial Services Ltd. Representative’s Name*

Which financial authority*

R.M.A Financial Services Ltd. Representative’s Email*

Have you reported your complaint to any authority?*

I hereby certify and confirm that to the best of my knowledge, the information furnished above is true, accurate, correct and complete. *

I confirm*

I acknowledge that R.M.A Financial Services Ltd. will give proper notification about your complaint within five (5) days from the receipt of your complaint and provide you the unique reference number. The unique reference number should be used in all your future contact with the Company, the Financial Ombudsman and/or FSA regarding the specific complaint. We shall make every effort to investigate your complaint and provide you with the outcome of our investigation within 2 months from today. In case additional information is required, you shall be contacted by one of our officers. Please note that in order to expedite the investigation we require/request your full cooperation. Please refer to the “Complaints Procedures for Clients” page for further details on the issue. *

I confirm*

Summary*

HEDG Regulatory Information

We operate as a market maker and are regulated in Seychelles. Providing you with a professional and trustworthy trading environment is our commitment.

Official Regulatory Address:

Abis Centre (2), providence Industrial Estate, Mahe Island, Seychelles

Business Hours:

Our trading services and core platforms (MT5, WebTrader, Apps) are available 24/7.

Customer Support (Live Chat) operates 24/5

Frequently asked questions

What is Hedg.com?

HEDG is an accessible and dependable broker dedicated to retail traders. Our mission is to guide traders at every stage, from their first trade to mastery, through clear technology, practical education, and a supportive environment.

We believe that beginners don't just trade, they learn, practice, and win with clarity and control. We operate as a market maker and are regulated in Seychelles, ensuring a professional and trustworthy trading environment.

How does Hedg.com protect my investments?

The safety of your funds and data is our top priority. We protect your investments through several core measures:

Regulation - HEDG is owned and operated by Trade Match Ltd, which is authorized and regulated by the Financial Services Authority (FSA) of Seychelles.

Segregated Accounts - All client funds are held separately from the company's operating capital in dedicated bank accounts with top-tier financial institutions.

Negative Balance Protection (NBP): We ensure you can never lose more than the total deposited capital in your account.

Who can use Hedg.com?

HEDG is built for a wide range of retail traders, from absolute beginners to intermediate investors who are ready to scale their knowledge and performance.

Our services and educational tools are specifically tailored to provide the clearest path to success for those new to CFD trading, and our fast, dependable platforms (MT5, TradingView, WebTrader) suit those who demand professional execution and analysis.

Is my data safe with Hedg.com?

Yes, your data security is handled with the utmost care. We employ industry-standard encryption and robust security protocols to protect your personal and financial information. As a regulated financial institution, we adhere to strict international privacy standards to ensure your data remains confidential and secure at all times.

What fees does Hedg.com charge?

HEDG is committed to Honesty through transparent, low-cost trading. Deposits & Withdrawals - We charge 0% fees on all deposits and for standard withdrawals. Trading Costs - Our main costs are built into the tight spreads we offer on various assets. We provide full clarity on spreads and rollover rates (available on our Trading Pages).

How can I get started with HEDG?

Getting started is fast, simple, and low-risk: Open an Account: Register quickly in minutes on our website. We highly recommend starting with our $25,000 Demo Account to practice strategies and get a feel for the platform navigation. Build your knowledge before, during, and after your first trade.

Still have questions?

If you need a specific explanation or can't find what you're looking for, our team is available to help you.

We're Here to Guide You